Frequently Asked Questions
What should i bring with me to my first class?
Cell phone with the Mindbody mobile app downloaded & profile created
Water bottle
Clothes you are comfortable sweating in (sweat pants, leggings, tshirt etc)
Deodorant
Shoes: socks or tennis shoes (separate pair from the ones you wear walking in, bring clean pair of tennis shoes unworn outside) No heels or specific dance shoes required. No ‘ outdoor shoes’ allowed - we must keep our floors clean from outdoor debris.
Looking to invest in dance shoes? We recommend: GFranco Shoes
Do I need a partner to take classes?
No you do not need a partner. 95% of our students take classes solo. We rotate partners in class. If you are attending class with a partner, we highly recommend rotating to dance with everyone.
How do I register for classes?
Please register for your class through the Mindbody mobile app before your first visit. Early registration saves time at check-in and helps us keep things running smoothly — we often have 40+ students arriving for class!
All students must register in advance through the Mindbody app. If your name is not on the registration list, we won’t be able to admit you into class.
Having tech issues? No problem — just text us at (414) 828-8146 with your name and the class you’d like to join, and we’ll get you registered.
How do i use the mindbody app?
To use the Mindbody mobile app you'll want to download it onto your phone from the Apple Store (if you have iPhone) or the Google Play store (if you have Android)
Once the app is downloaded, you will be prompted to create a personal profile. (if you have a spouse/partner you are taking classes with, make sure each of you use a separate email for your accounts)
Once your profile is complete, you will then be able to see our full class schedule by typing ‘Daync Academy’ into the search bar at the top
You will also be able to make purchases & see our promotions/intro offers in
**Each class uses 1 credit. If you book and do not show for class, 1 credit is still applied and deducted from your account. You may cancel a class up to 24 hours before class begins. If cancellation is within 24 hours of class starting, it is considered a 'late cancel' and 1 credit is deducted from your account.
How early can i arrive?
We open doors 15 minute before classes begin. We recommend arriving 10-15 minutes early so that you have time to get checked in, use the restroom and stretch before class.
Can i take class if i’m late?
10 minute grace period
Students may enter the classroom up until 10 minutes after the start time.
Once the 10 minute grace period has passed, our lobby doors will close and reopen 15 minutes before the next class starts.
Do i have to use the mindbody app?
All students are required to register via the Mindbody app prior to arrival.
You may no longer wait to book your class at the desk in person.
If you are experiencing tech difficulties with the app, text us by 5pm (414 828 8146) and let us know which classes you want to register for.
what is your cancellation policy?
Students may cancel a registration within the app up to 3 hours before class starts without losing a credit.
All cancellations must be via the Mindbody app.
This policy affects class pack purchasers . This policy doesn’t apply to unlimited class pack purchasers.
what is your refund policy?
Daync Academy maintains a strict "all sales are final" policy, meaning that no refunds are provided for any purchases. This policy applies to all classes, workshops, events, and other services offered by the academy.
If you have specific questions or concerns regarding this policy, you can contact Daync Academy directly at info@dayncacademy.com or by texting 414.828.8146.